SMS Texting Policy | Mahalo Power LLC

Overview

Mahalo Power LLC ("Mahalo Power," "we," "us," or "our") operates an automated SMS/text messaging information system designed to help homeowners in Arizona learn about solar energy, home batteries, EV charging, and energy conservation. This SMS & Texting Policy describes how we use text messaging, what messages you can expect, and how to manage your messaging preferences.

What Messages We Send

When you opt in to receive text messages from Mahalo Power, you may receive messages related to:

Customer Care: Responses to your questions about solar energy, home batteries, EV chargers, mini-split HVACs, costs, savings, and installation options.
Account Notifications: Updates on project status, appointment confirmations, system installation progress, and service follow-ups if you proceed with an installation through our partners.
Marketing & Informational: Occasional information about promotions, financing options, energy savings tips, rate change alerts, and new product availability. We practice "Very Soft Marketing" — no pressure, no relentless follow-ups, only helpful answers.

Message Frequency

Message frequency varies based on your interaction with our system. Typically, you can expect to receive no more than 10 messages per month unless you are actively engaged in a conversation with our system. Replies to your direct questions are not counted toward this limit.

Message & Data Rates May Apply. Standard messaging and data rates from your wireless carrier may apply to messages you send to or receive from Mahalo Power. Contact your carrier for details about your messaging plan.

How to Opt In

You may opt in to receive text messages from Mahalo Power by:

Texting "OPT-IN" to our toll-free number.
Completing the online opt-in form on our website.
Providing your phone number and consent during a conversation with our team.

By opting in, you provide your express written consent to receive automated text messages from Mahalo Power LLC at the phone number you provide. Consent is not a condition of purchasing any goods or services.

How to Opt Out

You can stop receiving text messages from Mahalo Power at any time by:

Texting "STOP" or "OPT-OUT" to our toll-free number.
Completing the online opt-out form on our website.
Replying "QUIT," "CANCEL," "END," or "UNSUBSCRIBE" to any message from us.

Once you opt out, we will send you a single confirmation message acknowledging your request. You will not receive any further messages from our automated system unless you opt in again.

Help & Support

For assistance with our messaging system at any time:

Text "HELP" to our toll-free number for instructions.
Email us at lisa@mahalopower.com.
Visit our Contact Us page.

Your Privacy

Your phone number and personal information are protected under our Privacy Policy. We do not sell, rent, or share your phone number with third parties for their marketing purposes. Your information is used solely to deliver the messaging service you requested and to support our business relationship with you.

Supported Carriers

Our messaging service is compatible with all major US wireless carriers, including AT&T, T-Mobile, Verizon, and others. Carriers are not liable for delayed or undelivered messages.

Related Policies

Terms & Conditions — Legal terms governing use of our services.

Acceptable Use Policy — Rules governing our automated messaging system.

📱 SMS & Texting Policy